Streamlining Vendor Request Management
Client Profile
A large enterprise with global procurement operations seeking a standardized, efficient, and compliant process for vendor creation and updates.
Business Challenge
Vendor onboarding relied heavily on email-based requests and manual routing across procurement, finance, and compliance teams. Each division used its own forms and processes, resulting in inconsistent data, long turnaround times, and limited visibility into request status.
Duplicate vendors were common, documentation was scattered, and audit readiness required significant manual effort. Process owners lacked a unified way to enforce approval rules, validate data, or ensure that the vendor master remained clean and compliant.
Solution
We deployed a Vendor Request Management solution built on SAP Business Technology Platform to digitize and orchestrate the end-to-end vendor onboarding process. The solution provides a standardized request form, automated workflow routing, business rule enforcement, duplicate checks, and integration with SAP S/4HANA for vendor master creation and updates. Approvers receive clear context, attachments, and audit trails, while requesters gain full visibility into every stage of the process.
Key Capabilities
Standardized vendor request process with guided forms and field-level validation
Automated workflow routing across procurement, finance, and compliance
Duplicate vendor check and inline data validation before submission
Full visibility for requesters with real-time status tracking
Attachments & documentation capture (W9, certifications, IDs, tax files)
Audit-ready trails with complete approval history
Automatic posting to SAP upon final approval
Technology Stack
SAP Business Technology Platform (BTP)
SAP S/4HANA
SAP Build WorkZone
SAP Data Quality Management (DQM)
SAP Business Workflow
Impact
60% reduction in vendor onboarding cycle time
Consistent and compliant vendor processes across all divisions, eliminating fragmented workflows
Improved data quality and audit readiness, supported by standardized fields, rules, and complete approval traceability
Results
The organization now operates with a unified, end-to-end Vendor Request Management solution that increases efficiency, improves governance, and ensures accurate vendor master data. The SAP BTP–based workflow eliminated manual email chains, reduced delays, and strengthened compliance across procurement and finance operations.