Client Profile

A clean energy solutions provider expanding its offerings to include EV charging services as part of a broader sustainable energy modernization strategy.

Business Challenge

As the company prepared to introduce EV charging services, it needed an integrated solution that connected charging infrastructure, customer management, billing, and real-time session data. Existing tools did not support self-service onboarding, mobile interaction, or secure payment workflows. Customers needed a simple, intuitive way to start and stop charging, manage their profiles, and track usage—while the company required accurate billing, visibility, and scalability to support future growth.

Solution

Implemented SAP E-Mobility to manage charging operations end-to-end and built customer-facing iOS and Android applications fully integrated with the SAP E-Mobility backend. The mobile apps give customers a seamless interface to initiate charging sessions, monitor usage, manage payment methods, and view billing history—all designed for a simple, intuitive experience.

Key Capabilities

EV Charging Management – Integrated with SAP E-Mobility for session control, charger availability, and real-time monitoring.

Mobile Charging Experience – Native iOS and Android apps enabling customers to start/stop charging, view active sessions, and track usage.

Customer Profile & Billing – In-app profile management, payment methods, invoices, and charging history for full transparency.

Scalable Architecture – Built on SAP BTP with secure APIs, enabling rapid expansion as more charging sites come online.

Technology Stack

SAP Business Technology Platform (BTP)

SAP Fiori

SAP Mobile Services

SAP Build Work Zone

SAP S/4HANA RISE

SAP BTP SDK for iOS & Android

Impact

Enhanced customer convenience through mobile-enabled start/stop charging and real-time session visibility.

Improved billing accuracy and transparency with integrated invoicing and payment management.

Higher adoption and engagement, driven by an intuitive interface and seamless self-service capabilities.

Operational efficiency through centralized charger management and simplified integration with existing SAP systems.

Results

By combining SAP E-Mobility with user-friendly mobile applications, the company launched a scalable EV charging service that strengthens its clean energy ecosystem. The solution provides a modern customer experience, supports rapid expansion of charging infrastructure, and enables future integration with home energy products, loyalty programs, or subscription services.

Customer-Centric EV Charging Solution